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Frequently Asked Questions

General Questions

What is Teleroo®

Teleroo® is a video-based collaboration software tool and is a HIPPA Compliant video conferencing platform with features for therapists, private practices and organization.

Do I have to download anything to use Teleroo®?

No, you don’t have to download anything! Teleroo® is a web-based platform and you can access via Google Chrome or Mozilla Firefox on your desktop/laptop or by downloading the Teleroo® World mobile app on iOS and Android.

What are the technical requirements to use Teleroo®?

To use Teleroo®, you need: A Computer/Laptop or Mobile Device. A built-in or external web camera – A microphone, speakers or headphones – The latest version of Google Chrome (web) or Firefox browser for Computers – The latest version of the Teleroo® World Mobile App for ios or Android.

What Internet Connection speed do I need to use Teleroo®?

The greater your internet speed, the greater the overall experience. We recommend Download: 350 kb/s Upload: 350kb/s

How can I test my internet connection?

You can test your internet connection speed using this link:

Are there ways of improving internet connection speed?

If you tested your internet connection speed and you are not satisfied with your speed, you can contact your Internet Provider to upgrade to a better plan. You might also want to try using a wired connection.

How long does it take to set up Teleroo®?

We can get you set up in under 5 minutes. Contact us now to get started!

Can I start using Teleroo® right away?

Yes, you can!

Is Teleroo® HIPPA Compliant?

Yes, Teleroo® complies with physical, administrative and technical HIPPA’s regulations and with the HIPPA Security Rule.

Do you offer discounts?

Please contact us to discuss your needs and budget.

Do I have to sign a yearly contract to use Teleroo®?

We provide our users with a 30-day notification period to end their contract.

How many users can I add to Teleroo®?

As many as you want!

Can I use Teleroo® outside of Canada?

Yes, you can access Teleroo® wherever you are in the world.

Do you offer a free trial, and for how long?

Yes, we offer a 30-day free trial!

Does Teleroo® include any features or materials that therapists can use during online therapy?

In addition to it’s secure HIPPA Compliant Video Conferencing, Teleroo® offers a built-in whiteboard, document sharing, screen sharing and html5 games. You can also watch videos with your clients.

What is the best way to learn how to use Teleroo®?

Our platform is very user-friendly. Once you begin using it, you’ll get the hang of it. “If you can attach a document to an email, you can use Teleroo®. We also have a library of training video’s accessible on our YouTube Channel.

Do you offer tech support?

Yes, we have an amazing tech support team!

You can contact them directly by emailing

About Our Services

Virtual Collaboration

Teleroo® is a best-in-class virtual care platform.
Teleroo® provides health professionals and families with the collaborative tools required for excellent health and wellness outcomes. Teleroo® is secure, easy-to-use, and facilitates continuity of care.


Teleroo® is designed for healthcare. Highly secure, collaborative, and allowing for quick and immediate communication between clinicians, doctors, and patients.


Teleroo® is perfect for educational settings. Fast, scheduled, and unlimited video conferencing allows for students and teachers to meet for classes. Teleroo® also features a file sharing system, allowing teachers to upload curriculum and course material in a shared database. 


Teleroo® makes virtual therapy easy and effective. Video conference with a interactive whiteboard to enhance teachable moments with patients. On-platform games and file sharing allows for integration of various treatment strategies and plans. 

Get Started Now


Find out how you can get access to Teleroo where you live.